Computing Activity

CSBS Computing Current and Monthly Activity Reporting

Our mission is to provide central support for computing and network related services for CSBS faculty, staff and the general University student body. Our staff is trained to provide consistent and timely support for workstations, laptops and configuration services for clients. Our additional responsibilities and services are detailed in our Services Statement

This page reflects the current activities of CSBS Computing. These activities are broken into Helpdesk Support, Phone Support, and Projects. These activities are defined as:

Helpdesk Support: Tracking and resolutions for requests submitted via our web-based HelpDesk or from escalated incoming support calls. Requests logged here generally require coordination and several steps to resolve.

Phone Support: Requests logged here are generally quick fixes and information requests. Requests not able to be resolved upon 1 phone contact are escalated, logged to the HelpDesk and completed in order of priority.

Projects: Projects include ongoing maintenance and upgrades as well as additions or changes to current service offerings. Current projects and their estimated completion dates are listed below.

Helpdesk/Phone Activity:

Count of active cases:54
Count of cases submitted this week:6

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