Tuesday 31 May, 2016

Welcome to support.csbs.utah.edu

 Request Access to CSBS Services: Provision your UNID


  • Submit a helpdesk request online
  • Call 801-585-8985
    • Ext 1 for technical
    • Ext 2 for administrative
  • Walk into our office located in OSH 100, between 8am-5pm. Quick problems can be addressed on the spot, more complex issues will generate a Helpdesk ticket.

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May 26th 2016CSBS Computing moveDuring the next two weeks CSBS Computing staff, with the assistance of Space Planning, are preparing for and moving our offices, two computer labs, a computer staging and storage area, and a small datacenter out of Orson Spencer Hall. Our offices and staging area are moving to FMAB 005. In addition to physically moving, we are also transitioning to a new phone system. While we will do our best to maintain helpdesk coverage during these transitions, there may be some delays in turn-around on computer builds and lower priority support cases.

To be certain your request is received, whenever possible use our online ticket system at https://support.csbs.utah.edu/helpdesk. Be sure to select an appropriate priority. For example selecting 'Critical' priority will immediately page all computing staff members. Please use the critical priority only if your need is indeed critical (e.g. class in progress, network down).

You can also call our main number, 801-585-8985. While we expect a smooth phone transition, please inform us of any problems you encounter using the phones (e.g. disconnected, forever hold). If no one is available to take the call, please leave us a detailed voice messa ge.

Thank you for your patience.

May 20th 2016Software UpdatesNow pushing the following software updates:
Adobe Flash Player
Google Chrome Enterprise 50.0.2661.94
Java JRE 1.8.u91
Mozilla Firefox 45.0.1
Citrix Receiver 4.4.1000.16

May 5th 2016Storage Outage 9pmThursday, May 5th at 9:00 p.m. the College of Social and Behavioral Science will experience a network file storage outage. Our Best estimations indicate that the outage should last approximately 30 minutes. This outage is necessary to address a file locking issue that we have been tracking the past few weeks. The outage only affects access to network storage, all other services should remain online during the outage.

April 6th 2016Software UpdatesNow pushing the following software updates:
Google Chrome Ent. 49.0.2623.75
Mozilla Firefox 44.0.2
Adobe Flash Player AX
Adobe Flash Player Plugin
Apple Quicktime 7.7.9
Java JRE 1.8.u73 x86
Java JRE 1.8.u73 x64
Adobe Shockwave
SAS 9.2-9.4 License Renewal

Now offering the following optional updates:
VLC 2.2.2 x86
VLC 2.2.2 x64

March 23rd 2016Beh S Outages April 4-8 6am-7amUIT staff members will be replacing aging network equipment in the Behavioral Sciences Tower (BEH S) starting the week of Monday, April 4th, 2016. The replacements will occur between 6am and 7am starting on the 4th and continuing between 6am and 7am each day that week until all equipment is replaced. If all goes as planned, on site network users should only experience short (~5min) disruptions of service as each piece of equipment is replaced, and in all cases the interruptions should cease and the network should be stable by 7am each day. To account for the unexpected, please plan for full disruption of network services between 6am and 7am during the week starting, April 4th, 2016.

February 23rd 2016AEB Network Outage March 7thUIT staff members will be replacing aging network equipment in AEB starting Monday, March 7th, 2016 at 5pm. If all goes as planned, the new equipment will be in place and the network back online by 9pm that night. There should only be a few short (~5min) disruptions of service between 5pm and 9pm as equipment is replaced. To account for the unexpected, please plan for full disruption of network services between 5pm and 9pm Monday, March 7th, 2016.

January 19th 2016Now pushing the following software updates:
Google Chrome Enterprise 47.0.2526.106
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Shockwave
Mozilla Firefox 42.0
Apple Quicktime 7.7.8
Java JRE 1.8.u66 x86
Java JRE 1.8.u66 x64
Citrix Receiver

Now offering the following optional updates:
Apple iTunes x64
Apple iTunes x86
PuTTY 0.66
7-Zip 15.14 x64
7-Zip 15.14 x86

December 17th 2015Software UpdatesNow pushing the following software:
Skype for Business 2015 (Lync 2013)