Friday 06 March, 2015

Welcome to support.csbs.utah.edu

 New Accounts: Submit an account request online

 Support:

  • Submit a helpdesk request online
  • Call 801-585-8985
    • Ext 1 for technical
    • Ext 2 for administrative
  • Walk into our office located in OSH 100, between 8am-5pm. Quick problems can be addressed on the spot, more complex issues will generate a Helpdesk ticket.

RSS feed for CSBS Computing Announcements
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the_datesubjectannouncements
December 1st 2014Virtual Lab UpgradedThe CSBS Virtual Lab at https://apps.csbs.utah.edu has been upgraded.

Report any issues to the helpdesk or call 801-585-8985
November 26th 2014Virtual Lab Upgrade Dec 2nd.On Tuesday, December 2nd, 2014 the CSBS Virtual Lab will be upgraded. The website address, https://apps.csbs.utah.edu, will not change and all of the applications you use will still be available. The interface will look different but provide the same functionality. The upgrade should alleviate the difficulties that have been recently reported by users of the existing site.

Instructions for connecting are at http://support.csbs.utah.edu/virtual-lab.
November 11th 2014Virtual Lab (Citrix) SSL Error 61Some users have reported this error message when trying to launch apps from the virtual lab during the last few weeks. In most cases, we've been able to resolve this issue by simply downloading and installing a new copy of Citrix Receiver from the following web page:

http://www.citrix.com/go/receiver.html

Make sure to restart all browsers after re-installing the plugin. Please note that this usually resolves the problem even if the user already has the most current version of Receiver.

If you're still unable to access the virtual lab after re-installing Citrix Receiver, or you need help with installation, please contact us at the helpdesk or by phone at 801-585-8985.