Tuesday 06 Oct., 2015

Welcome to support.csbs.utah.edu

 Request Access to CSBS Services: Provision your UNID


  • Submit a helpdesk request online
  • Call 801-585-8985
    • Ext 1 for technical
    • Ext 2 for administrative
  • Walk into our office located in OSH 100, between 8am-5pm. Quick problems can be addressed on the spot, more complex issues will generate a Helpdesk ticket.

RSS feed for CSBS Computing Announcements
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October 5th 2015Outage ResolvedUIT has reported that network connectivity has stabilized. If you are still encountering network trouble you may need to restart your computer. If restarting does not resolve any remaining issues, contact the helpdesk online at https://support.csbs.utah.edu/helpdesk or via phone at 801-585-8985.
October 5th 2015Unplanned Network OutageThere is currently a multi-building network outage. The NOC is aware of the issue and is working to resolve the problem as soon as possible.
October 4th 2015Helpdesk Edit Link IssuesDue to necessary changes to the server hosting the helpdesk software, the 'edit your case' links contained in emails sent from the helpdesk prior to Saturday October 3rd, 2015 no longer function. To edit your support case, login to the helpdesk and select 'my support cases' under the 'my items' tab, or call 801-585-8985. We apologize for any inconvenience this may cause you.
August 14th 2015Software UpdatesNow pushing the following software updates:
Quicktime 7.7.7
Flash Player
Chrome 44.0.2403.130
Java 1.8.u51 x86
Java 1.8.u51 x64
Firefox 39.0.3

Now offering the following optional updates:
VLC 2.2.1
PuTTY 0.65.0
iTunes x86
iTunes x64

July 8th 2015Software UpdatesNow pushing the following software updates:
Chrome 43.0.2357.130
Firefox 38.0.1
Flash Player ActiveX
Flash Player Plugin NPAPI

July 7th 2015Schedule Outage 7-11-2015UIT staff members will be performing network equipment upgrades on our core backbone connection Saturday, July 11th. If all goes as planned, there should only be a short 10-15 minute outage starting at 8am. To account for the possibility of any unexpected delays, UIT has requested a much longer outage window of time. Please plan for intermittent to full disruption of network services between the hours of 8am and 12pm on July 11th. All services including Internet access will be affected by this outage.

If you are planning to use your workstation between the hours of 8am and 12pm Saturday, please:
  • save your work to your local hard drive or removable storage.
  • save often
  • be sure to move/copy your work to your network storage (N: drive) once the outage is complete to ensure your work is backed up.

June 18th 2015Regular OutageJust a reminder that our monthly sheduled maintenance outages occur the third Thursday of every month.
See https://support.csbs.utah.edu/downtime for details.