Thursday 20 July, 2017

CSBS Virtual Lab

The Virtual Lab is a service provided by CSBS Computing that allows faculty, staff, and students access to selected University-licensed programs from virtually any computer with an internet connection. Supported platforms include Windows, Mac OS, Linux, Windows Phone, iOS, Android, and Blackberry. A list of software available through the service can be viewed here.

Supported Browsers

Support for the Citrix Receiver plugin has been deprecated in the latest versions of Chrome, Firefox and Edge. Although you can still use Internet Explorer or Safari to access the virtual lab, we strongly recommend accesing directly via Citrix Receiver, as reflected in the instructions below. If you continue to have problems, please contact CSBS Computing.

Setup for Windows and OS X

On a desktop computer, there are three major steps to using the virtual lab for the first time. If you need to access the lab from a mobile device, please refer to the section labeled "Connecting to the Virtual Lab with other devices" at the end of this guide.

 

1. Install Citrix Receiver

a. Download the most recent version of the client from http://citrix.com/go/receiver.html. This page should have a prominent button that says "Download Receiver x.x.x for (Windows|Mac)". Click that button.

b. Install according to the instructions for your platform listed under the heading "How do I install receiver?" on the page listed in step 1a.

 

2. Log in to Citrix Receiver

a. Open Citrix Receiver and you should be prompted for a work email or server address.  Please enter 'apps.csbs.utah.edu' into this field and click next.

 

b. The login window will look like the below. Sign in using your university ID and password (for example, u0123456).

Machine

 

 

3. Locate and launch your application

a. Citrix Receiver should now show you a window that shows all available applications, similar to the screenshot below:

 b. Locate your desired application and click on its icon in order to launch it. Alternatively you can search for the application you need with the search bar in the upper right.  After a brief wait, the application should launch.

Connecting to the Virtual Lab with other devices

You will need to install the Citrix Receiver client on your device. For most devices, it's simply a matter of visiting your friendly app store and downloading Citrix Receiver. More detailed instructions are available on this web page. Visit that link and scroll down to the heading "How do I install Receiver?". Click on the + symbol and locate your desired platform in the list that appears. Follow those directions to install the Citrix Receiver client on your device.

 

Once you have installed the virtual lab client, you may need to add some or all of the following settings in order to successfully connect to the client:

 

Address/URL/Work Email: https://apps.csbs.utah.edu

Username: your UNID (for example, U0123456)

Password: your UNID password

Domain: adcsbs

 

Once you have logged in, you should see an interface similar to the screenshot shown in step 3a above. Appearance may vary slightly by platform, but you should be able to launch applications directly from this interface by tapping or clicking on the application.

 

How to access files from the Virtual Lab

There are multiple methods you can use to access files in the Virtual Lab. You can link your University Box account through our Cloud Storage Integration portal, have your account provisioned for network storage, or use a thumb drive with your files.

Accessing Cloud Storage using Box

To access files from your Box account, follow the Cloud Storage Integration instructions here. Then, simply open your files from the I: drive within the application.

Accessing network storage

You can request to have your account provisioned for network storage. Once provisioned, any CSBS-managed computer you log into will have the drive letter N: where files can be stored and accessed.

Using external storage in the Student Labs

External storage such as a thumb drive or USB hard drive can be accessed in the Student Labs. To access these, you'll need to:

  1. Connect your external storage to the computer.
  2. Login using your uNID and password.
  3. Select your device from the "Connect USB Device" dropdown that appears at the top of the screen.

How to contact CSBS Computing

If you are unable to follow the steps above, please contact CSBS Computing for additional help. You may reach us by phone at 801-585-8985 during regular business hours, or by creating a case at https://support.csbs.utah.edu/helpdesk.