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Virtual Lab

The Virtual Lab is a service provided by CSBS Computing that allows faculty, staff, and students access to selected University-licensed programs from virtually any computer with an internet connection. Supported platforms include Windows, Mac OS, Linux, Windows Phone, iOS, Android, and Blackberry. A list of software available is viewable.

Supported Browsers

Support for the Citrix Workspace plugin has been deprecated in the latest versions of Chrome, Firefox and Edge. Although you can still use Internet Explorer or Safari to access the virtual lab, we strongly recommend accesing directly via Citrix Workspace, as reflected in the instructions below. If you continue to have problems, please contact CSBS Computing.

Setup for Windows and OS X

On a desktop computer, there are three major steps to using the virtual lab for the first time. If you need to access the lab from a mobile device, please refer to the section labeled "Connecting to the Virtual Lab with other devices" at the end of this guide.


    1. Install Citrix Workspace (previously called Receiver, as the screenshots below reflect)
      1. Download the most recent version of the client from This page should have a prominent button that says "Workspace App for (Windows|Mac)". Click that button.
    2.  Log in to Citrix Workspace
      1. Open Citrix Workspace and you should be prompted for a work email or server address.  Please enter '' into this field and click next.

      1. The login window will look similar to the below. Sign in using your university ID and password (for example, u0123456).
    1. Locate and launch your application
      1. Citrix Workspace should now show you a window that shows all available applications, similar to the screenshot below:
        1. Locate your desired application and click on its icon in order to launch it. Alternatively you can search for the application you need with the search bar in the upper right. After a brief wait, the application should launch.

Connecting to the Virtual Lab with other devices

You will need to install the Citrix Workspace client on your device. For most devices, it's simply a matter of visiting your friendly app store and downloading Citrix Workspace. More detailed instructions are available on this web page. Visit that link and scroll down to the heading "How do I install Workspace?". Click on the + symbol and locate your desired platform in the list that appears. Follow those directions to install the Citrix Workspace client on your device.

Once you have installed the virtual lab client, you may need to add some or all of the following settings in order to successfully connect to the client:

Address/URL/Work Email:
Username: your UNID (for example, U0123456)
Password: your UNID password
Domain: adcsbs

Once you have logged in, you should see an interface similar to the screenshot shown in step 3a above. Appearance may vary slightly by platform, but you should be able to launch applications directly from this interface by tapping or clicking on the application.

How to access files from the Virtual Lab

There are multiple methods you can use to access files in the Virtual Lab. You can link your University Box account through our Cloud Storage Integration portal, have your account provisioned for network storage, or use a thumb drive with your files.

Accessing Cloud Storage using Box

To access files from your Box account, follow the Cloud Storage Integration instructions here. Then, simply open your files from the I: drive within the application.

box open files

Accessing network storage

You can request to have your account provisioned for network storage. Once provisioned, any CSBS-managed computer you log into will have the drive letter N: where files can be stored and accessed.

n drive

Accessing local storage

Local files are only available logging into the virtual lab directly through Citrix Workspace.  When you login the first time, you should see a prompt to allow access from Workspace to your local files.  Click "Permit all access".

 receiver warning

When you select 'File-> Open' from within a lab application, you will see the below:  (example here is from SAS)

open file

The  highlighted drives refer to your local computer, the names here may vary slightly, as the (C: on IMUNDO) portion will be replaced with your computer name.  C: on [computer_name] will go to the base of your file structure, and H: on [computer_name] will go to you user home.  Navigate to your files and open them.  


NOTE: ArcGIS Pro will require you to enter the location for local file access, to do go to Open a Project -> Browse.  Then, enter '\\Client\C$' and press enter.  This will show the root of your local filesystem.  From there, navigate to your Users folder or wherever your files exist.  


If you go to File->Open and do not see these options, follow the process below.  


  1. Open Workspace and login directly following the steps listed above.
  2. Right click on the Workspace icon in the taskbar and select 'Connection Center'.  
      1. You may have to click the small up arrow to see this taskbar icon.

task bar

  1. Highlight the VDA and select 'Preferences' from the right hand side.
      1. You will not be able to click on 'Preferences' unless the VDA is highlighted.connection center preferences
      2. Ensure 'Read and Write' is checked under the File access tab and select 'Apply', then 'OK'.Read/Write Settings


  1. Open Workspace and login directly following the steps listed above.
  2. Click on the Workspace icon in the menu bar and select 'Preferences'.

Citrix preferences

  1. Click on the 'Devices' tab and make sure the 'Read and Write' radio button is selected.  Click the small red x in the top left to close this window.citrix preferences


Using external storage in the Student Labs

External storage such as a thumb drive or USB hard drive can be accessed in the Student Labs. To access these, you'll need to:

  1. Connect your external storage to the computer.
  2. Login using your uNID and password.
  3. Select your device from the "Connect USB Device" dropdown that appears at the top of the screen.





How to contact CSBS Computing

If you are unable to follow the steps above, please contact CSBS Computing for additional help. You may reach us by phone at 801-585-8985 during regular business hours, or by creating a case at

Last Updated: 9/6/19