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How to access a desktop on the CSBS Remote Desktop Server

Before you connect:

Request permission via the helpdesk to access the Remote Desktop (Terminal) Server. Any faculty member within the College of Social and Behavioral Science may request access to this service. Access for students must be requested by a sponsoring faculty member. The sponsoring faculty should be an advisor or a PI the student is working for.

How to Connect using Windows

How to Connect using a Mac

To connect using Windows:

  1. Select  Start --> All Programs --> Accessories --> Remote Desktop Connection
    Select Run from the start menu and type mstsc, then click OK.
    You should see the following prompt:
  2. Replace "Computer" with the name of the terminal server that you wish to connect to (i.e.
  3. Select the "Options" button to open the Advanced settings of the connection.

  4. Select the "Advanced" tab, then click "Settings" listed under "Connect from anywhere".

  5. Enter the following information for the RD Gateway server settings:
    • Server name:
    • Logon method: Ask for password (NTLM)
    • Bypass RD Gateway server for local addresses
    • Use my RD Gateway credentials for the remote computer

  6. Click "OK" and save your settings to your Desktop.

  7. Click Connect.

  8. You may receive a warning about trusting remote computers such as the following screenshot, click Connect:

  9. An informational message about the server may appear that is similar to the following screenshot. Review the information, then click OK:

  10. You should see something like one of the following prompts:

    -- or --

  11. Enter your username as <your uNID> (i.e.
    You will now have a desktop within a window, as in this example:


  12. If you have connected full screen, then you will not see the window borders, but by moving your mouse pointer to the top middle of your screen, you will see a title bar with the name of the server you connected to, as in this example:


How to Connect Using a Mac

    1. If you are using a Mac running OS X, you will need to download and install the Microsoft Remote Desktopo application from the App Store before following the steps listed below.
      Microsoft Remote Desktop Client for Mac Download:
    2. Launch the Microsoft Remote Desktop for Mac application
    3. Click "Preferences" to open the Gateway settings
    4. Click (+) to add a new Gateway
    5. Enter the Gateway information
        • Gateway name: RDG1
        • Server:
        • Username: adcsbs\username (uNID)
        • Password: ********

    6. Click (+) to add a new connection.
    7. Type a name for the connection. (This is your preference).
    8. Enter the PC name of the terminal server that you wish to connect. 
      (The server was used in the screenshot below.)
    9. Select the Gateway RDG1 created in Steps 3 - 5.
    10. Enter your domain ADCSBS and user name (UNID) in the username field.
      Enter your password in the password field.

    11. Close the Window and then Double-Click the new connection.

Important Notes about using the remote desktop

Disconnecting versus Logging Off

  • If you close a remote desktop by choosing the"X" in the right corner of the title bar, you will not be logged out of the server.  Instead any applications you are running when you clicked the "X" will continue to run and you will be able to access those running programs the next time you connect to the terminal server.
  • If you do not require your applications to remain open when you disconnect, then log off of the server by choosing Log Off from the terminal server's start menu.

Two Windows Start menus

    • When using remote desktop for the first time, it may be confusing as to which start menu you've selected when launching an application.  The terminal server's start menu will always have a "Windows Security" option.  If you see that, then you have selected the server's start menu.
      Here is an example:



  • The default printer that your workstation uses should be available to the terminal server's applications.  However the printer name will be slightly different in that it will show your printer name plus your workstation name in the following format "printer_name (from workstation_name) in session X"
  • The terminal server may have other printers that you can select in addition to the printer(s) from your workstation.
  • Be sure to choose the correct printer when you select print from the application you are using.

"Documents" and N: Drive

  • Your N: drive should be available to the terminal server's applications. 
  • The "Documents" folder is linked to your N: drive, meaning that both the N: drive and the "Documents" folder will provide access to your network storage.

Scratch Storage

  • Scratch storage is directly connected to the terminal server, unlike the N: drive which is accessed via the network.
  • Scratch storage is not backed up and is intended for storage of temporary files. 
  • If your application uses temporary files, you will find that your application will gain a significant performance boost when using the scratch storage versus using Network storage.
  • Files left inactive on scratch storage are deleted at regular intervals.  Be sure to copy/move/save what you need on your network or leased storage.

Lease Storage

  • Lease storage is directly connected to the terminal server, like scratch storage, but unlike scratch storage, lease storage is backed up.
  • You will gain the most performance by pointing your temporary files to scratch storage and your input/output data files to lease storage.

Local Workstation Storage

  • If you have files on your workstation that you want to use with the applications on the terminal server, you must first transfer those files to your network storage, either via your N: drive if you are on campus, or via Secure FTP. Instructions for Secure FTP .

Maintenance Outages

  • Terminal Servers are affected by the regular outage schedules.  Disconnected sessions will be logged out and running programs will be terminated.  Please plan to work around these outages.
  • Schedule 


Getting Help

To get assistance with connecting to or using this service, please submit a helpdesk request here:

or call 801-585-8985, option 1 (available M-F, 8am - 5pm). Please indicated you need assistance with the terminal server.


Last Updated: 9/19/18