Tuesday 04 Aug., 2015

Welcome to support.csbs.utah.edu

 New Accounts: Submit an account request online

 Support:

  • Submit a helpdesk request online
  • Call 801-585-8985
    • Ext 1 for technical
    • Ext 2 for administrative
  • Walk into our office located in OSH 100, between 8am-5pm. Quick problems can be addressed on the spot, more complex issues will generate a Helpdesk ticket.

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the_datesubjectannouncements
July 8th 2015Software UpdatesNow pushing the following software updates:
Chrome 43.0.2357.130
Firefox 38.0.1
Flash Player ActiveX 18.0.0.194
Flash Player Plugin NPAPI 18.0.0.194


July 7th 2015Schedule Outage 7-11-2015UIT staff members will be performing network equipment upgrades on our core backbone connection Saturday, July 11th. If all goes as planned, there should only be a short 10-15 minute outage starting at 8am. To account for the possibility of any unexpected delays, UIT has requested a much longer outage window of time. Please plan for intermittent to full disruption of network services between the hours of 8am and 12pm on July 11th. All services including Internet access will be affected by this outage.

If you are planning to use your workstation between the hours of 8am and 12pm Saturday, please:
  • save your work to your local hard drive or removable storage.
  • save often
  • be sure to move/copy your work to your network storage (N: drive) once the outage is complete to ensure your work is backed up.

June 18th 2015Regular OutageJust a reminder that our monthly sheduled maintenance outages occur the third Thursday of every month.
See https://support.csbs.utah.edu/downtime for details.
May 22nd 2015Software UpdatesNow pushing the following software updates:
Java 1.8.u45 x86
Java 1.8.u45 x64
Shockwave 12.1.8.158

The following tested software is available to install:
Adobe Acrobat Pro DC 12.0.0

Instructions to install tested software are here.

April 22nd 2015Software UpdatesNow pushing the following software updates:
SAS License Update 2015 for SAS 9.2-9.4
Chrome Enterprise 42.0.2311.90
Adobe Flash Player Plugin 17.0.0.169
Adobe Flash Player Active X 17.0.0.169
Firefox 36.0.4

April 14th 2015Outage ResolvedUIT has reported that the Network Access Control (NAC) appliance has been repaired. All networks, wired or wireless should be functioning as expected. Please report any lingering issues to the helpdesk.

April 13th 2015Outage Update 2An update from UIT is below.
Effectively, we have a work around for now:

"Yesterday afternoon (Sunday 4/12), the Network Access Control (NAC) appliance failed. This device provides controlled access to specific managed networks. The areas affected are: CSBS, HRE and USA (only wired ports are affected; a workaround is in place), UNI (guest network only), and East Pavilion (guest wired ports only). All have been contacted and the network team is working directly with each area and with the vendor to restore service. There is no estimate at this time as to when service will be fully operational."

April 13th 2015Outage UpdateUIT is working on the networking issue. It seems that many computers are still online. Devices that havenít been connected since last Friday will likely not get a proper network configuration. There is no ETA at this time for a resolution.
April 13th 2015Unplanned Network OutageCSBS Computing is aware of the problem with the wired network and is working closely with the NOC to resolve the issue as soon as possible. This page will be updated once the problem has been resolved.