Announcements

The CSBS Virtual Labs have converted from Citrix to Horizon. Setup instructions are found on the Self Support page.
Instances of Citrix Workspace are no longer supported in the CSBS virtual lab

Documentation for University IT policies has been released by UIT and is available here.
Recommend reading through this link to familiarize with University Policy.

UIT has started the migration of umail accounts to exchange online.
If you are having issues accessing www.umail.utah.edu, or issues with your outlook client, please refer to this UIT knowledgebase article to resolve.

If you have any questions or need assistance, please contact the help desk.

Windows 10 Feature Updates are rolling out to applicable computers. This update will be similar to normal monthly windows updates, but will take longer to complete.

Full details here

If you have any questions or need assistance, please contact the help desk.

CSBS Computing can update your display name to include your preferred pronouns. This change will impact many of the services you sign into using your university credentials, such as Zoom, Umail, Skype for Business, UBox, etc.
Please submit a request to the help desk if you would like to have your preferred pronouns added to your display name.

In a phased approach starting July 15, UIT's Information Security Office will begin implementing Microsoft's Modern Auth and 2-Factor Authentication across all devices and web browsers for UMail.
This change affects the entire University Campus and Health and will require all users to enroll and use 2FA to access their email. Additional information about the upgrade, it's affects, and how to prepare can be found here.
If you have any questions or need assistance, please contact the help desk.

Moving forward, CSBS Computing will be closing our office location (GC 1735) and normally scheduled operating hours to further comply with recommended social distancing methods in response to COVID-19. As such, we will no longer be accepting walk-in appointments. However, CSBS Computing will still be available for remote technical support for those in need of assistance, Monday – Friday, 8:00am – 5:00pm, by submitting a Helpdesk request or by calling 801.585.8985 and speaking with a CSBS Computing representative. Additionally, equipment pick-ups / drop-offs MUST be coordinated through our Helpdesk request tool to determine appropriate delivery instructions. Thank you for your understanding and patience during this unprecedented time. Please don’t hesitate to reach out our team with any questions you might have.

Due to the coronaovirus (COVID-19), CSBS Computing will be changing our lab hours, more details here.

Due to the coronaovirus (COVID-19), CSBS Computing will be changing our support options, more details here.

If you are prompted to sign into Adobe or notified that your Adobe license is going to expire, please follow the steps to resolve.

ArcGIS Pro 2.5 is now installed and available in the CSBS virtual lab. This update resolves the issues with UNC paths. Please reach out to use at 801-585-8985 or via our helpdesk

BEHS network should now be restored and stable, please report any further issues to CSBS Computing.

An uplink failure is causing unexpected network outages in the BEH S tower starting at 10:12am 11/19/19. UIT's network team is aware and investigating.

Please be aware that the latest patch for firefox may result in loss of desktop and start menu shortcuts functionality. If you receive errors when trying to use these shortcuts, please navigate directly to C:\Program Files (x86)\Mozilla Firefox\firefox.exe and you can launch the program from there.
Feel free to reach out to us at 801-585-8985 and we can resolve immediately, an imminent future push will resolve the issue.

We will be having our June Scheduled Downtime on Thursday, 6/20/19
More details here

For Remote Desktop users, the Remote Desktop Gateway csbs-rdg1.csbs.utah.edu now uses Duo 2FA. This means that when you login, your phone/app will get a prompt to approve the login. Duo is the same application you use to login to CIS.

All CSBS services were restored at 9:45 am. You may need to log out and back in to restore your N: or S: drive connectivity. If you are still experiencing any disruption in service, please contact the helpdesk.

Campus is experiencing a major interruption of IT related services due to a disruption in the fiber connections between campus and the downtown data center. All CSBS services have been affected by this disruption. CSBS Services includes access to the helpdesk, N: and S: drives, as well as the loss of functionality of all CSBS instructional computer labs and the online virtual lab. CSBS Computing staff members are working with UIT to determine an ETA for restoration.

Now pushing the following software updates:
Mozilla Firefox 63.0.1
VLC media player 3.0.4
Adobe Shockwave 12.3.4.204
Java 1.8.u191 x86/x64
Adobe Flash Player 32.0.0.101
Google Chrome Ent. 71.0.3578.98

Available by request:
Apple iTunes 12.9.1.4 x86/x64
7zip 18.06 x86/x64

CSBS Computing is in-process of upgrading all storage. With the upgrade there will be a change in the way you access shared folders. Click here for details

Now pushing the following software updates:
Google Chrome 70.0.3538.67
Adobe Flash Player 31.0.0.112

Available by request:
Box Drive 2.0.70 x64/x86

Now pushing the following software updates:
Firefox 61.0.1

Available by request:
RStudio 1.1.456
R 3.5.1
EndNote X9 (Purchase Only)

CSBS Computing has moved into our new office in the new Gardner Commons building, rm 1735. We are open for walk-ins, available via phone at 801-585-8985 or submit a case

Push software list
Java 1.8.u171 x86
Java 1.8.u171 x64
Firefox 59.0.2
Flash Player 30.0.0.113
Citrix Receiver 4.12
Limited Push
Endnote 8.1
Keyclient K2 7.4.1.9 x86
Keyclient K2 7.4.1.9 x64
Hyland OnBase Unity Client 17.0.287
Hyland Web ActiveX Controls 17.0.287
Hyland Office 2016 Integration 17.0.287 x86/64
Hyland Office 2013 Integration 17.0.287 x86
Hyland OnBase Virtual Print Driver 16.1.6100.777 x86/x64
Visual C++ 2013 Redistributable x86/x64 12.0.30501.0
Visual C++ 2010 Redistributable x86/x64 10.0.40219.1 sp1
Visual Studio 2010 Tools for Office Runtime 10.0.60729
Offer
TeamViewer 13.1.3629
WinSCP 5.13

Now pushing the following software updates:
Adobe Flash Player 28.0.0.161
Mozilla Firefox 58.0.3
Google Chrome 65.0.3325.146 x86/x64
Java 1.8.u161 x86/x64

Offered
IBM SPSS 25 x86
IBM SPSS 25 x64
R 3.4.3 x86/x64

Our building will be undergoing a planned power outage on Monday 3/19/18 from 8 am until noon. CSBS Computing will be unavailable for walk-ins during this time.
We will be present on campus in an alternate location and reachable via phone, email or our helpdesk.

Now pushing the following software updates:
Mozilla Firefox 57.0.4 with Meltdown Patch
Google Chrome 64.0.3282.119 Enterprise with Meltdown Patch
Adobe CC Licensing 2018 Update
Adobe shockwave 12.3.1.201
Adobe Flash Player 27.0.0.187
Available:
WinSCP 5.11.1
GIMP 2.8.22
Apple iTunes 12.7.2.58 x86
Apple iTunes 12.7.2.58 x64
TeamViewer 12.0.83369

We will be having our January Scheduled Downtime on Thursday, 1/25/18.
More details here

Now pushing the following software updates:
Java 1.8.u151
iTunes 12.7.0.166 x86
iTunes 12.7.0.166 x64
Applications now available for install:
PuTTY 0.70 x86
PuTTY 0.70 x64
Paint.net 4.0.19
Citrix Receiver 4.9 LTSR
Mendeley Desktop 1.17.11
R 3.4.2 x86/x64
R-Studio 1.0.153
ArcGIS Pro 2.0
ArcGIS Desktop 10.5.1

Now pushing the following software updates:
Google Chrome 61.0.3163.100 x86/x64
Java 1.8.u144 x64
Mozilla Firefox 55.0.3
Adobe Flash Player 27.0.0.130 ActiveX
Adobe Flash Player 27.0.0.130 NPAPI
Adobe Flash Player 27.0.0.130 PPAPI
Applications now available for install:
Adobe Acrobat DC Pro 17.0 (Classic Track)

SFTP connections should use sftp.csbs.utah.edu to connect.
If you currently use unix.csbs.utah.edu, you will need to switch to using sftp.csbs.utah.edu and your unid credentials to authenticate.
Further SFTP setup instructions available here.

Available for install:
Mendeley Desktop 1.17.10
Microsoft Silverlight 5.1.50907.0

Now pushing the following software updates:
Java 1.8u144 x86
Java 1.8.u144 x64
Shockwave 12.2.9.199
Flash Player 26.0.0.151 Active-X
Flash Player 26.0.0.151 NPAPI
Flash Player 26.0.0.151 PPAPI
Google Chrome 60.0.3112.78 x86
Google Chrome 60.0.3112.78 x64
Adobe Creative Cloud Licensing 2017
Available for install:
Adobe Audition CC 2017 x64
Adobe Premiere Pro CC 2017 x64
VLC Media Player 2.2.6

Now pushing the following software updates: Pushing Kumo Client 3.3.0 Available for Install Stata 15.0 IC32 Stata 15.0 IC64 Stata 15.0 SE32 Stata 15.0 SE64 Endnote X8

Now pushing the following software updates:
iTunes 12.6.1.25 Available by request: PuTTY 0.69 x86/x64